Our return policy
If you wish to return your order to us, you can send us the product or products within a period of 30 days as of the date of reception of your order.
Only products that were previously purchased by the Customer on the Website and then delivered to the Customer may be returned to the Seller by the Customer. In order for you to be refunded, products must be returned to us in a resalable condition, in the original packaging accompanied by the proof of purchase (store receipt or invoice) and by all instructions for use and accessories. Products must always still have their barcodes and original label.
Return by shipment
To return an item, please follow this instructions:
1. Carefully pack your products in a parcel of your choice.
2. Make sure that the parcel is securely sealed using adhesive tape.
3. Take your parcel to a post office or entrust it to a parcel delivery service of your choice.
Products returned by the Customer to the Seller must be addressed to:
Via Cantalupo in Sabina, 3
00191 Rome (RM)
We remind you that Products are returned at your own cost. If you are returning items from different orders, please affix the different "Packing Slips" originally supplied with these orders to the return parcel.
Be Careful: products returned without the "Packing Slip" or proof of purchase (store receipt or invoice) cannot be processed. If you have lost the "Packing Slip", contact the Customer Service to obtain a new one.
On reception of the goods at our warehouse and following confirmation of the condition of the product or products, we will refund the invoiced amount to the account used to pay for the order.
We reserve the right to accept or refuse returned products which do not satisfy the requirements set out here or which are considered not to be eligible for the return service.
Damaged or faulty products
If you have to return products due to a defect or an error on our part, please contact our Customer Service department for instructions on the applicable procedure. Failure to do so means that we will be unable to refund your return delivery costs.